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Contact Center Customer Care Specialist

Company: VirtualVocations
Location: Beaumont
Posted on: March 6, 2025

Job Description:

A company is looking for a Contact Center Customer Care Specialist (SCA).
Key Responsibilities:

Provide immediate support to customers via inbound calls, chat, and email regarding shipment activities
Ensure first call resolution by effectively troubleshooting customer inquiries and providing accurate move status updates
Maintain accurate records of all customer interactions and participate in team meetings

Required Qualifications:

High School Diploma, GED, or equivalent education experience
1+ year of customer service experience, preferably with military move experience
U.S. citizenship due to contractual requirements
Experience in a multi-channel contact center environment
Basic computer skills and reliable high-speed internet access

Keywords: VirtualVocations, Beaumont , Contact Center Customer Care Specialist, Other , Beaumont, Texas

Click here to apply!

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