Senior Customer Service Representative
Company: VirtualVocations
Location: Beaumont
Posted on: March 10, 2025
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Job Description:
A company is looking for a Senior Customer Service
Representative - First Call Resolution.
Key Responsibilities
Provide exceptional customer service through timely and accurate
responses to various stakeholders
Quickly determine the best way to handle customer inquiries,
ensuring first call resolution
Document calls clearly and participate in team training and
coaching efforts
Required Qualifications
Prior customer service experience in a contact center
Demonstrated achievement in call center metrics
Understanding of HIPAA and confidentiality of information
Ability to multi-task and meet deadlines
High integrity and team-oriented attitude
Keywords: VirtualVocations, Beaumont , Senior Customer Service Representative, Sales , Beaumont, Texas
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