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Senior Customer Service Representative

Company: VirtualVocations
Location: Beaumont
Posted on: March 10, 2025

Job Description:

A company is looking for a Senior Customer Service Representative - First Call Resolution.



Key Responsibilities

Provide exceptional customer service through timely and accurate responses to various stakeholders
Quickly determine the best way to handle customer inquiries, ensuring first call resolution
Document calls clearly and participate in team training and coaching efforts


Required Qualifications

Prior customer service experience in a contact center
Demonstrated achievement in call center metrics
Understanding of HIPAA and confidentiality of information
Ability to multi-task and meet deadlines
High integrity and team-oriented attitude

Keywords: VirtualVocations, Beaumont , Senior Customer Service Representative, Sales , Beaumont, Texas

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